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Need Help?About eGift Cards
Frequently Asked Questions
What is an eGift card?
An e-gift card, also known as an electronic gift card or digital gift card, is a digital
alternative to a traditional physical gift card. Instead of a physical card, you receive
a unique code via email that can be used to make purchases online or in store.
How do I purchase an eGift card?
Visit academy.com to purchase an eGift Card.
How can I check my balance?
You can check your balance online at academy.com
or by visiting any Academy Sports and
Outdoors store location and showing the eGift Card on your mobile device or by printing
the eGift Card.
Click here to check the balance of your gift card. You'll need the 13- or 16-digit gift card number and pin number to obtain the balance. If you don't have a pin number, please speak or chat with a member of our Customer Service Team.
Click here to check the balance of your gift card. You'll need the 13- or 16-digit gift card number and pin number to obtain the balance. If you don't have a pin number, please speak or chat with a member of our Customer Service Team.
How do I redeem an eGift card? / Can I use an eGift card online and in store?
Yes, eGift Cards can be redeemed online and in store.
eGift Cards can be redeemed online by entering the gift card number and pin during checkout.
eGift Cards can be redeemed in store by printing the eGift Card page or displaying the eGift Card page in store on a mobile device. You will need the barcode from the email confirmation and will present it to a team member at the register to be scanned.
eGift Cards can be redeemed online by entering the gift card number and pin during checkout.
eGift Cards can be redeemed in store by printing the eGift Card page or displaying the eGift Card page in store on a mobile device. You will need the barcode from the email confirmation and will present it to a team member at the register to be scanned.
Can I change to store pick up on my bulk delivery items?
Academy does not currently have the capability to support changes on bulk delivery items
while the order is being prepared. If you need to change the shipping address, the best
option is to cancel the item or order while it is being prepared and complete the
purchase with the correct address.
Can I combine an eGift card with other payment methods?
Yes, you can only combine gift cards with one other form of payment. You cannot have
multiple split payments.
Can I combine an eGift Card and a regular gift card to make a purchase online or in-store?
Yes, you’ll be able to combine an eGift Card and a regular gift card.
Can I use an eGift card multiple times?
An eGift Card can be used until the funds are depleted.
Can I return an eGift card?
Please reference the Return Policy for more information.
How is an eGift card delivered?
An eGift Card typically arrives via email within 1 hour of purchase to the recipient's
email address that was entered during checkout.
What if I don't receive my eGift card?
Check your spam or junk folder in your email.
Contact Customer Service if the issue persists. Be sure to have order details such as the order number and recipient email available.
Live Chat
Simply Click Here to get in touch with a team member.
Call Us
1-888-922-2336
Email Us
Send an email to customerservice@academy.com
Contact Customer Service if the issue persists. Be sure to have order details such as the order number and recipient email available.
Live Chat
Simply Click Here to get in touch with a team member.
Call Us
1-888-922-2336
Email Us
Send an email to customerservice@academy.com
What happens if my eGift card is lost or stolen?
If your gift card was lost or stolen, Academy cannot replace it. We treat gift cards the
same as cash. We apologize for any inconvenience this may cause.
My Academy.com merchandise order was canceled. How do I get my gift card back?
You will receive a new eGift Card after your order is canceled.
Things To Know
- eGift cards are not redeemable for cash or credit, except where required by applicable state law.
- Academy eGift Cards do not have fees or expiration dates.
- Lost, stolen, or altered cards cannot be replaced.
- eGift cards are not eligible for resale.
- eGift cards are issued by Academy, Ltd.
SCAM ALERT
Academy gift cards can only be used to purchase
products and
services from Academy Sports + Outdoors. If
someone asks you to use a gift card to purchase something not sold by Academy, you might be a
target of
a scam. Find out more on gift card scams at stopgiftcardscams.com. You can also report the
scam to the
Federal Trade Commission at ReportFraud.ftc.gov.
Still Have Questions?
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