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Need Help?Return Policy
Academy Sports + Outdoors is committed to customer satisfaction and keeping our prices low every day, and our return policy reflects this commitment. See below for more details on our return policy.
Academy offers returns for most unused, new condition items within 60 days of purchase, and issues refunds based on the original form of payment.
Refunds
In most instances, refunds are issued by Academy for returned merchandise to the original form of payment. Refund credits for Apple Pay, Bread Pay, Klarna, and Sezzle may be applied to a different method of payment, in which case the original method will still have an outstanding balance owed. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for Apple Pay, PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or online receipt. Cash refunds require an original purchase receipt.
Returns For Academy In-Store Purchases
Merchandise purchased in-store or online for in-store pick up must be returned to an Academy store. You can return merchandise purchased at an Academy store to any Academy store for refund, credit or exchange as follows:
If you have a valid purchase receipt, Academy will, in most cases, give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise.
If you have a valid gift receipt, Academy will give you a refund of the purchase price in the form of a merchandise credit, or an even exchange of the merchandise.
If you do not have a valid receipt, Academy will attempt to verify the purchase if it was made with a credit or debit card. If Academy verifies the purchase, we will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise. If Academy cannot verify the purchase, we will give you a merchandise credit equal to the item's lowest price (including any sales or clearance pricing across any Academy store) sold within the past 90 days. Customers must present valid government-issued photo identification (ID) to make a return without a receipt.
Returns on Academy.com + Academy Mobile Application (App) Purchases
You can return merchandise purchased at academy.com or on an Academy mobile app to any Academy store for refund, merchandise credit or exchange, or by parcel carrier/mail for refund, as follows:
If you purchased merchandise from academy.com or an Academy mobile app, your online receipt is your receipt. View your online receipt in My Account. You can also obtain a copy under the Order Status section on the Academy mobile app. If you have a valid online receipt, Academy will give you a refund of the purchase price, less other academy.com charges (unless you are eligible to receive a refund of such charges), in the original form of payment, or an even exchange.
If you do not have a valid online receipt, Academy will attempt to help you obtain a copy. If Academy verifies the purchase, we will give you a refund of the purchase price, less other academy.com or Academy mobile app charges (unless you are eligible to receive a refund of such charges), in the original form of payment, or an even exchange of the merchandise. If Academy cannot verify the purchase, we will give you a merchandise credit equal to the item's lowest price sold within the past 90 days (including any sales or clearance pricing across any Academy store). Customers must present valid government-issued photo identification (ID) to make a return without an online receipt.
If you have a valid online receipt, you may return the merchandise to Academy by parcel carrier/mail at
the address below for a refund of the purchase price, less other academy.com charges (unless you are
eligible to receive a refund of such charges), in the original form of payment:
Academy Returns Center
1549 Primewest Parkway, Katy, TX 77449.
Please fill in any requested information on the online receipt and include the online receipt in the
return box. If you don't have an online receipt, please print one from My Account and follow the
“Return Instructions by Mail” found at the bottom of the document. Academy will issue refunds after it
has received and inspected the returned merchandise. If you wish to return a purchase requiring special
or bulk shipping, please contact Customer Care for
assistance. Items purchased online and picked up in store are not eligible for return by parcel/carrier
and must be returned in store.
Return Eligibility + Requirements
Academy strives to keep its prices low every day, including by monitoring returns for fraud and abuse. Academy may limit or refuse returns as follows:
Except if there is a product defect, in-transit product damage, or a valid product performance issue, returned merchandise must be resalable (no visible wear or usage), in original packaging, tags, and with all paperwork, parts, and accessories. Apparel must have original tags attached.
Academy requires valid government-issued photo identification (ID) for all returns without a valid store receipt or online receipt. Examples of valid ID include, but are not limited to: U.S., Canada or Mexico Driver License, Passport, U.S. Military ID, State-issued ID card, U.S. Permanent Resident Card, U.S. Laser Visa, Matricula Consular, Canadian Province identification. Academy may review and retain your ID information and return history solely for purposes of authorizing returns and preventing return fraud and abuse.
Academy may take reasonable action to prevent fraud and abuse and to otherwise enforce this Policy and all other policies, laws, rules, and regulations governing Academy, its customers, and their shopping experience.
Exclusions And Restrictions On Returns
Certain items may have restrictions or exclusions on returns due to government requirements and/or vendor policies.
With the exception of brands sold exclusively by Academy, all firearm and ammunition sales are final, and customers must return any damaged or defective firearm or ammunition to the manufacturer for warranty repair or claims.
All sales of bows, cross-bows, explosive binary targets, CO2 Tanks, BB bullets, air rifles, smokeless powder, smokeless propellant, tree stands, and other hunting equipment are final, and customers must return any damaged or defective merchandise to the manufacturer for warranty repair or claims.
If you purchased a boat, canoe, kayak, trailer, or trailer kit and received an MSO for the item, and you have registered title to the item, you may not return the item. If you have received an MSO for the item, but you have not registered title to the item, you may return the item with the MSO.
Sales are final for all gasoline or fuel-powered items. In the event that such items are damaged or defective, customers must return such items to the manufacturer for warranty repair or claims.
If you purchased a baseball or softball bat, golf clubs, paddles, racquets or fishing rod and reels and have not removed the item from its original packaging, you may return the item to Academy for a refund or exchange. If you have removed the item from its original packaging and found damage or a defect, you must return the item to the manufacturer for warranty repair or claims.
If you purchased electronics, air beds, or massage guns and you have not opened the original packaging, tags still attached, and with all paperwork, parts, and accessories, you may return it for a refund of the purchase price or an even exchange of the merchandise. If you have opened the original packaging and found damage or a defect, you may exchange the item for the same merchandise only.
If you purchased a hoverboard, e-Bike, electronic scooter, or electric or battery ride-ons and have not removed the original packaging/broken the factory seal, you may return the item to Academy for a refund or exchange. If you have removed the original packaging and/or broken the factory seal and found damage or a defect, you must return the item to the manufacturer for warranty repair or claims. Items that contain components categorized as Hazardous Materials or hazmat may have transportation restrictions and must be returned or exchanged in store.
Unused bikes (excluding e-Bikes) may be returned within 60 days of purchase (if in store), pickup (if purchased online or via the Academy app and picked up in-store), or delivery (if shipped to home). Customers must return any damaged or defective bikes to the manufacturer for warranty repair or claims.
Unused/unworn bathing suits, pools and inflatables, sunglasses, mouth guards, earplugs and ear buds in their original packaging, tags still attached, and with all paperwork, parts, and accessories may be returned.
Physical and digital gift cards are redeemable for merchandise and in-store services at any Academy store or for merchandise at academy.com or an Academy mobile app. Customers cannot redeem Academy gift cards for cash or credit unless required by state law, and Academy cannot replace lost, stolen, or altered cards. In certain states, gift card balances of less than a certain amount may be redeemable for cash. Check the law of your state for more information. Physical gift cards and digital gift cards (egift cards) are non-refundable and cannot be returned.
Still Have Questions?
For additional questions, please see an Academy team member or contact Customer Care for assistance.