Track Order
Need Help?Difficulty Placing an Order
Having Difficulty Placing an Order? Orders may not go through due to a number of reasons, including:
- The item may no longer be in stock or available at this time.
- You cannot stack or combine discounts.
- When using a promo code, you must sign in to your Academy.com account.
- Your debit or credit card information does not match your billing information.
Why Won’t a Promotion Apply to My Order?
Issues applying a promotion to your order may be a result of the specific items in your cart not being eligible for said promotion, this could be due to item brand, item category, minimum/maximum price thresholds. Most promotions require you to be signed into your myAcademy account. For additional details on eligibility for various promotions, visit our Offer Details Page
Why Can’t I Confirm My Payment Details?
Please ensure all required fields within the Payment Section and Billing Details are filled out before attempting to Confirm your Payment Details. Payment Details cannot be Confirmed until all required fields in the Payment Section have been filled out.
Errors while confirming payment details are typically a result of issues from the issuing bank. If you are unable to place an order or confirm your payment details, please reach out to your bank for additional details.
Why Don’t I See the Payment Method I Am Looking For?
Some payment offerings have restrictions that will not allow us to process orders when restricted items are in the cart. Most common restrictions are Weapons, Weapon accessories, and Ammunition.
Having trouble using your Merchandise Credit?
Merchandise Credit issued as a result of a return is not eligible to be used for online purchases. Merchandise Credits can be used in store
Why doesn’t my order count for Free Shipping?
Your order might not qualify for free shipping for a few reasons:
- Large or heavy items: Free shipping excludes bulky or heavy items. You can check the product page for details or refer to the Academy's shipping information page
- Firearms and ammunition: These items are specifically excluded from free shipping.
- Order value below minimum: Free shipping might require a minimum purchase amount. Check Academy's website for the current minimum.
- Non-standard shipping selection: Free shipping applies only to standard shipping. If you chose expedited shipping (e.g., 2-day or 1-day), you'll be charged.
- Bulk or other excluded items: Some unspecified bulk items or other categories might not qualify for free shipping. Check the product page for details.
Why Can’t I Place my Order?
Please ensure all required fields are filled out before attempting to place your order. Orders cannot be placed until all required fields on the checkout page have been filled out.
Errors after selecting “Place Order” are typically a result of issues from the issuing bank. If you are unable to place an order or confirm your payment details, please reach out to your bank for additional details.
