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Need Help?Frequently Asked Questions
Why is my account locked?
In order to provide a secure experience, Academy Sports + Outdoors will lock an account after 5 failed log-in attempts.
How do I unlock my account?
If your account has been locked, you can unlock your account via the link that is sent in the email to the account. The account will also automatically unlock after 24 hours.
What do I do if I am struggling to unlock my account?
If you are struggling to unlock your account, please contact customer care.
