Top Questions and Answers

    When will my order arrive?
    Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 3-5 business days. Business days are Monday-Friday, excluding federal holidays within the United States.  Please refer to the estimated shipping times listed on the Shipping Information page for each Shipping Method that we offer.
    If you placed an order and are looking for an update on the status of your order, you can click the Order Status link for detailed information.
    What does my Order Status mean?
    Please refer to the definitions below if you have questions on the meaning of your order status online.
    Submitted:
    Your order has been processed and received by Academy. You will receive a shipment confirmation email when your order has been shipped.
    Shipped:
    Your order has left our Distribution Center and is in transit to your desired shipping address.
    Partially Shipped:
    Some of the items in your order have been shipped separately, please click the order number for full details on your order.
    Returned:
    Your order has been received and processed at our returns facility and a credit will appear on your next credit card billing statement. Please contact Customer Service for any questions.
    Partially Returned:
    Some of the items in your order have been received and processed at our returns facility and a credit will appear on your next credit card billing statement. Please contact Customer Service for any questions.
    Canceled:
    Your order has been canceled; please refer to your email cancellation notice for details on your order cancellation. Please contact Customer Service for any questions.
    Partially Canceled:
    Some of the items in your order have been canceled; please click the order number for full details on your order. If you have questions, please contact Customer Service.
    Delivered:
    Your order has been delivered.
    Partially Delivered:
    Some of the items in your order have been delivered. Please click the order number for full details on your order.
    What is Academy's Return Policy?
    Please refer to our Return Policy page.
    Can I cancel my order?
    It may be possible to cancel your order while it's being processed, but once the order has been shipped, it cannot be canceled.
    Does Academy.com have shipping restrictions?
    Academy Sports + Outdoors currently accepts billing and shipping addresses in the United States. P.O. Boxes are only accepted for ship-to addresses in the United States. APO and FPO address are accepted as well.
    Can I purchase firearms and ammunition via Academy.com?
    Academy Sports + Outdoors does not sell Firearms or Ammunition online. If you are interested in purchasing a Firearm or Ammunition please visit your local Academy Sports + Outdoors store. To find the location nearest you click here.
    How can I access my account and/or reset my password?
    Click here to access your account. To reset your password please access the Forgot your password? link.
    How do I redeem my Academy Gift Card?
    Gift Cards may be redeemed at any Academy Sports + Outdoors store or online. If using your Gift Card online please retain your card and apply any unused available funds to a future online order or in store purchase.
    What's my gift card balance?
    Click here to retrieve the existing balance on your gift card.
    Can I contact Academy Sports + Outdoors by mail?
    Academy Sports + Outdoors Customer Service 565 South Mason Road #419 Katy, TX 77450
    How can I apply for an Academy Rewards Visa Platinum card?
    Click here to apply online.
    Can I pay my Academy Rewards Visa Platinum bill online?
    Click here to pay your bill online.
    Where can I get answers about Academy Rewards Visa Platinum Card internet bill pay and security questions?
    Click here for internet bill pay questions and answers.
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