RIGHT STUFF. LOW PRICE. EVERYDAY!
Customer Service
Contact Us
Contact us online:
Contact us by phone:
1.888.922.2336
Monday through Saturday
8:00 am to 10:00 pm
Sunday
9:00 am to 8:00 pm
Extended Holiday Hours:
Thanksgiving Day: 8:00am - 10:00pm
Friday, November 25: 5:00am - 10:00pm
December 16-18: 8:00am - 11:00pm
December 19-23: 7:00am - 11:00pm
December 24: 7:00am - 12:00pm
Christmas Day: Closed
December 26: 7:00am - 10:00pm
Contact us by mail:
1800 N. Mason Road
Katy, TX 77449
Order Questions?
Returns
General Returns Policy
- Returns and Exchanges: Academy Sports + Outdoors (“Academy”) wants all customers to be fully satisfied with their purchases, and our Returns Policy reflects this commitment.
- Our commitment to fast and easy returns at an Academy store.You can return merchandise purchased at an Academy store or at academy.com to any Academy store for refund or exchange as follows:
- Purchase at store and return to store with a receipt: If you purchased merchandise from one of our stores and have a receipt, Academy will give you a refund of the purchase price or an exchange of the merchandise.
- Purchase at store and return to store without a receipt: If you purchased merchandise from one of our stores and do not have a receipt, Academy will give you a merchandise credit equal to the current price of the merchandise in the store, or an exchange of the merchandise.
- Purchase at academy.com and return to store with a packing slip: If you purchased merchandise from academy.com, your packing slip is your receipt. With your packing slip, Academy will give you a refund of the purchase price, less any applicable shipping or other online charges (unless you are eligible to receive a refund of such charges), or an exchange of the merchandise.
- Purchase at academy.com and return to store without a packing slip: If you purchased merchandise at academy.com, your packing slip is your receipt, and you can get a copy of your packing slip at academy.com. If you do not have a packing slip, Academy will give you a merchandise credit equal to the current price of the merchandise in the store, less any shipping or other online charges (unless you are eligible to receive a refund of such charges), or an exchange of the merchandise.
- Our commitment to keeping prices low. Academy strives to keep its prices low by reducing fraud and abuse in the returns process:
- Returned merchandise must be resalable: Except if there is a product defect or other performance issue, returned merchandise must be resalable (no material or visible wear or usage), in original packaging, and with all paperwork, parts, and accessories.
- Returns to a store without a receipt or packing slip require identification: Academy requires valid government identification for all returns without a receipt or packing slip.
- Academy issues refunds based on the original payment tender: All refunds issued by Academy for returned merchandise will match the original payment tender, so that customers will receive cash refunds for cash and debit card purchases, credit to the appropriate card for credit card purchases, and merchandise credit for gift card purchases.
- Price adjustments will be issued up to fourteen (14) days after original purchase date: If you purchased an item at regular price and Academy reduces the price on that item within fourteen (14) days of the original purchase date, you may be eligible for a price adjustment. You must have a valid, original receipt or packing slip. Merchandise purchased on clearance, with $.88 endings, or with an associate discount is not eligible for price adjustments.
- Our commitment to our manufacturers and suppliers. While Academy is committed to fast and easy returns, sometimes manufacturers, suppliers, and government entities require different return policies:
- Firearms: With the exception of Yildiz or other Academy private label brands, all firearm sales are final, and customers must return any damaged or defective firearms to the manufacturer for warranty repair. Customers may return or exchange any damaged or defective Yildiz or other private label brands.
- Ammunition: With the exception of Monarch or other Academy private label brands, all ammunition sales are final, and Academy cannot accept any returns or exchanges. Customers may return or exchange any damaged or defective Monarch or other private label brands.
- Bows & Cross-Bows: All bow and cross-bow sales are final, and customers must return any damaged or defective bows or cross-bows to the manufacturer for warranty repair.
- Electronic Devices, Software and Electronic Media: If you purchased a packaged electronic device, software, or electronic media and have not opened the package, you may return it for a refund of the purchase price or exchange the merchandise. If you have opened the package and found damage or a defect, you may exchange the electronic device, software or electronic media for the same merchandise only.
- Boats, Motors, and Trailers: If you purchased a boat, motor, or trailer and have not removed the original packaging or used the merchandise, you may return the item to Academy for a refund or exchange. If you have removed the original packaging or used the item and found damage or a defect, you must return it to the manufacturer for warranty repair.
- Generators: All generator sales are final, and customers must return any damaged or defective generators to the manufacturer for warranty repair.
- Gift Cards: Customers cannot redeem Academy gift cards for cash unless required by state law, and lost, stolen, or altered cards cannot be replaced. Customers may return gift cards for a refund of the gift card price with a receipt or packing slip and valid government identification.
- Personal Use Items: All items that fall under the Personal Use category cannot be returned or exchanged. Such items include, but are not limited to: athletic supporters, bedding, mouth pieces, swim wear, undergarments, etc.
- Premium Baseball and Softball Bats: If you purchased a premium baseball or softball bat and have not removed the bat from its original packaging, you may return the bat to Academy for a refund or exchange. If you have removed the bat from its original packaging and found damage or a defect, you must return the bat to the manufacturer for warranty repair. Please refer to the listing of premium bat manufacturers, with special return polices, available here, or speak with an Academy Sales Associate for details.
- Premium Sunglasses: If you purchased sunglasses from certain manufacturers, you may return the sunglasses to Academy for a refund or exchange if they are unworn and have their original tags, stickers, casings, and packaging. If you have removed the tags, stickers, casings, or packaging, and found damage or a defect, you must return the sunglasses to the manufacturer for warranty repair. Please refer to the listings of premium sunglasses manufacturers with special return policies posted at the stores or at academy.com.
- Perishable Items: Some perishable items may not be available for return. Please contact an Academy sales associate or Customer Service if there is any question as to whether you may return a perishable item.
- Our commitment to the online customer: Academy values its online customers shopping at academy.com, and we are committed to your satisfaction:
- You may return merchandise purchased at academy.com by parcel carrier/USPS with a packing slip: If you purchased merchandise at academy.com, your packing slip is your receipt. You may return the merchandise to Academy by parcel carrier/USPS at the address below for a refund of the purchase price, less any applicable shipping or other online charges (unless you are eligible to receive a refund of such charges), using the original packing slip provided by Academy with your purchase or a copy of the packing slip available at academy.com:
- Exchanges for merchandise purchased at academy.com may be available. If you purchased merchandise at academy.com and mistakenly bought the wrong size or color, or otherwise want to exchange the merchandise by parcel carrier/USPS, please contact Customer Service at 1-888-922-2336 or use our online form to request an exchange.
- Academy will refund shipping charges for defective merchandise or merchandise damaged in transit: If you purchased merchandise at academy.com and it is defective, arrives damaged, or is not the product that you ordered, please contact Customer Service so that you may return the merchandise to an Academy store or by parcel carrier/USPS for a refund, including all shipping costs.
- Our commitment to Customer Service. Academy is committed to customer service, and if you have any problems or questions with any returns, including assistance contacting manufacturers for warranty repairs, you may contact Academy as follows:
- For questions regarding store purchases: Please call your local store or contact any store manager. You may also contact Customer Service at 1-888-922-2336 or use our online form.
- For questions regarding academy.com purchases: Please contact Customer Service at 1-888-922-2336 or use our online form.
Academy Returns Center
6049 Fulton Industrial Blvd.
Atlanta, GA 30336
Please check the appropriate box on the packing slip indicating the reason for the return, and include the packing slip in the return box. Academy will issue refunds after it has received and inspected the returned merchandise. If you wish to return a purchase requiring special or bulk shipping, please contact Customer Service for assistance at 1-888-922-2336 or use our online form.
| If you paid by... | Your refund will go to... | ... after your return is processed |
| Credit card | Credit card | 2-3 business days |
| Academy gift card | New gift card shipped to billing address |
Up to 10 business days to receive GC |
| Credit card and gift card(s) | Credit card first, then new gift card issued |
2-3 business days for credit card, and up to 10 business days to receive GC |
Shipping Info
Shipping costs for orders placed on academy.com are based on the weight and size of the total order. You will be provided with the total shipping cost for your order during Checkout.
Academy.com offers the option to upgrade your shipping method to Expedited or Overnight for faster delivery. If you choose to upgrade your shipping method, your order must be received by 2:00 p.m. CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Tracking Your Shipments
If your shipment contains Scheduled Delivery services, you can track your shipment to the specialized delivery carrier's destination, and the carrier will call you within two (2) business days of the carrier's receipt of your shipment to schedule an appointment. If you are not contacted by our carrier within two (2) business days, you may contact them directly or call us at 1.888.922.2336.
Shipping Methods
Standard Ground UPS (7 business days)
Expedited UPS (2 business days)
Overnight UPS (1 business day)
Giftcard – Standard US Post Office (3-8 business days)
P.O. Boxes – US Postal Service (3-10 business days)
Some items are too big to ship to a P.O. Box and must be shipped to a street address. Items over 70 lbs or flammable cannot be shipped via US Postal Service at this time.
Military APO / FPO Addresses - US Postal Services (3-8 business days)
Due to USPS restrictions, some items cannot be shipped to these Military Addresses. Items over 70 lbs or flammable cannot be shipped via US Postal Service at this time.
Scheduled Delivery for Heavy or Bulky Items (10-21 business days)
Academy offers Scheduled Delivery shipping via a freight trucking company for certain heavy or bulky items that can not be shipped via parcel carrier (UPS, or USPS). These items will be selected for special delivery services during the checkout process automatically. After entering your shipping information, we will verify if special delivery services are available in your area. Most Oversized Items leave our distribution center within one full business days.
Business days are Monday-Friday, excluding federal holidays within the United States. The specialized delivery carrier is not responsible for carrying the item into the building. If your item is heavy and/or bulky, we recommend that you have someone with you to help you bring it inside. The delivery carrier in your area will call you directly to schedule an appointment to make a delivery. Typically, the carrier requires a minimum of a four-hour window for the delivery, and an adult (over 18) must be available to sign for the delivery.
Note that Scheduled Delivery service is not available for P.O. Box addresses, and APO/FPO addresses.
Privacy Policy
How Academy Gathers Information
When you visit academy.com, we may ask you for personally identifiable information so that we can provide you with the products, services, or information that you have requested. For example, if you choose to express an opinion in an online forum, respond to user polls, or enter any contests, we may ask you for personally identifiable information. Similarly, when you make a purchase from academy.com, we may ask you for information necessary to process and fulfill your order, including your name, shipping and billing addresses, e-mail address, and credit card or other payment-related information. If you request to sign up for e-mails, SMS text messaging, newsletters or other promotional materials, or if you send an inquiry to one of our Customer Service representatives, we may store a record of your request along with other information allowing us to respond to your inquiry. Finally, our servers track various technical details about your visit, such as your computer's IP address and the pages that you visited.
Cookies are pieces of information that our website transfers to your computer so that Academy can enhance your shopping experience and tailor our website to your needs. They also assist Academy by identifying the types of browsers and operating systems used most by our customers, and how visitors found our website (via a search engine, directory, other website, etc.) and move through it. All of this information enables Academy to improve the website and tailor it to individual customer needs and preferences.
At any time, you can disable the use of cookies in your browser and still have access to most of the information on academy.com. However, you may not be able to access your account information or make a purchase from the website.
When you visit an Academy retail store, we may ask you for personally identifiable information to complete your purchase transaction, collect comments, enter you in a sweepstakes, or provide you with other in-store opportunities or services. All information collected in our stores is subject to the terms of this Policy.
How Academy Secures and Protects Your Information
Academy takes information security very seriously, and protecting your personal information is our top priority. When you place an order at academy.com, we make sure that your personal information is safe and secure by using several physical, electronic, and procedural safeguards. For example, Academy uses Secure Sockets Layer (SSL) and encryption technology that works with all Internet browsers to provide the highest level of security for online transactions. Academy also uses McAfee SECURE software to continuously monitor our website for security vulnerabilities, and we display the McAfee SECURE trademark throughout our website to warn potential hackers and reassure our customers that their information is protected. Academy also has satisfied its requirements under the Payment Card Industry ("PCI") security standards, which protects your credit card information by ensuring that it is processed, stored, and transmitted in a secure environment.
Academy uses your personal information to fulfill your orders and requests, and we do not retain your credit card information.
Academy uses your personal information gathered at academy.com and in our stores to fulfill your orders and requests. We do not store your credit card information on any of our databases for future use. Academy also may combine your information with other information to create aggregate or summary reports, and we may provide data in aggregate form to other parties for marketing, advertising, and other purposes. If Academy provides information to other parties in aggregate form, we do not disclose any personal information concerning specific customers.
If you are still unsure about the security of your information traveling across the Internet, you can place an order with us by calling our Customer Service Department toll-free at 1-888-922-2336 Monday through Friday, between 8:00 a.m. and 5:00 p.m. CST.
Academy protects your email and postal communications.
When visiting Academy's retail stores or academy.com, you may provide personal information and choose to receive e-mail and/or SMS text updates, invitations, product announcements, or other information from Academy. We may use a third party e-mail service provider to send e-mail communications from Academy about our products and services. Academy requires its third party service providers to use your personal information only for e-mail services requested by Academy and to keep your information secure and confidential. At any time, you can choose to remove your name from our e-mail list by:
- using the Unsubscribe link at the bottom of each e-mail sent by Academy;
- using our online form;
- sending a "Academystop" message to 88769 to unsubscribe from SMS text messaging; or
- contacting Customer Service at 1-888-922-2336.
If you provide us with your postal address while in one of our stores, on our website, or through other means, you may receive periodic advertisements, circulars, or other promotional materials from us. If you do not wish to receive postal mailings from Academy, or third-party organizations, please notify Academy by using our online form.
Please provide us with your name and postal address, and identify which lists you wish to be removed from, so that we can be sure your information is deleted from the appropriate mailing lists.
Academy complies with the Children's Online Privacy Protection Act of 1998.
Consistent with the Children's Online Privacy Protection Act of 1998, Academy does not knowingly collect personally identifiable information on children under the age of thirteen (13).
Academy complies with California law governing the privacy of California residents.
California Civil Code Section 1798.83 permits users that are California residents to request that we not share your personally identifiable information with third parties if we know or have reason to know that the third parties use the personally identifiable information for the third parties' direct marketing purposes. For their protection, we exercise this right on behalf of our California customers and require third parties hired by Academy to keep all personally identifiable information related to California customers secure and to not permit any use of personally identifiable information for direct marketing or any other purposes not authorized by Academy.
How Academy Shares Information
How Academy Handles Legally Required Disclosures
How Academy Interacts With Other Websites
What Happens When Academy Updates Its Privacy and Security Policy
Questions
Conditions of Use
Welcome
Academy.com is owned and operated by Academy.com, Inc. (the "Site"). Academy reserves the right to change the Site, these Conditions of Use, and all other policies governing the Site, privacy, and usage at any time. Your continued use of the Site following the posting of changes means that you accept such changes.
Accounts
Ordering
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.
Pricing
Payment
Risk of Loss
Returns
Site Access
By using the Site, you certify that you are at least 18 years of age. If you are under the age of 18, you may use this Site only with the permission of your parent or guardian who agrees to be bound by these Conditions of Use and is responsible for your actions. If you are a parent or guardian, you are responsible for the use of this Site by your child, including all purchases made by such child. Academy does not knowingly collect personal information about children under the age of 13 without prior parental consent of such collection of personal information.
You agree that you will not do any of the following in connection with your use of the Site: (a) fail to follow these Conditions of Use; (b) abuse the Site privileges; (c) misrepresent personal information that is provided to Academy by you or anyone else acting on your behalf; (d) act in a manner inconsistent with or in violation of any applicable local, state, federal or other applicable U.S. or foreign law, statute, regulation, directive or ordinance; (e) do anything detrimental to the interests of Academy; (f) use, or attempt to use, any part of the Site for purposes such as, by way of example and not limitation, tampering, hacking, spoofing, using robots or scripts, or otherwise corrupting the administration, security, or proper function of any part of the Site; (g) reverse-engineer, decompile, disassemble or otherwise alter the Site or otherwise attempt to discover the source code or structural framework thereto; (h) access or attempt to access any part of the Site for which you do not have authorization; (i) do anything which would create or impose an unreasonable or disproportionately large burden or load on Academy; (j) frame or link to the Site except as permitted in writing by Academy; or (k) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of the Site.
Academy reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site, or any portion thereof, with or without notice. You agree that Academy shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.
Third Party Links and References
Information Ownership and Accuracy
Academy is not responsible for monitoring any message boards, chat rooms, customized gift messages, or on-line forums that appear on the Site, and Academy reserves the right to remove or edit, in whole or in part, any material it deems objectionable, offensive or inappropriate at any time. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, obscene, inflammatory, discriminatory, harassing, pornographic, profane, racially-derogatory, ethnically–derogatory or otherwise objectionable material of any kind or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any applicable law. Academy assumes no responsibility or liability arising from User Generated Content, including any claims of defamation, error, omission, inaccuracy, obscenity, pornography, profanity or danger.
Information on the Site includes products, services and content that is available in or applicable to the United States and is in compliance with U.S. laws only. If the Site is accessed from outside the United States, the user is responsible for compliance with all applicable local laws.
Privacy
Security
Product Descriptions
Certain products or services offered by Academy may have special restrictions or conditions of use, and you can find these unique restrictions and/or conditions of use on the Site page associated with each specific product or service. Any listed restrictions and/or conditions of use represent those provided to Academy by the product manufacturer or distributor, or service provider, at the time Academy posts such products or services for sale. Academy provides these restrictions and conditions of use as a convenience to our customers, but Academy does not warrant that such content is accurate, complete, reliable, current, or error-free. You agree to abide by any restrictions and conditions of use for your purchases, and also any other restrictions applicable to your purchases based on your jurisdiction.
Indemnification
Disclaimer of Warranties and Limitation of Liability
THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ACADEMY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENTS, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON THE SITE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACADEMY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ACADEMY DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR E-MAIL SENT FROM ACADEMY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ACADEMY ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY DUE TO YOUR ACCESS TO, USE OF, OR BROWSING IN THE SITE OR YOUR DOWNLOADING OF ANY MATERIALS FROM THE SITE.
ACADEMY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, MATERIALS ON THE SITE, OR THE PRODUCTS OR SERVICES OFFERED BY ACADEMY OR ON THE SITE. SINCE SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL ACADEMY'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT [INCLUDING BUT NOT LIMITED TO NEGLIGENCE] OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE.
Copyright
Trademarks
Applicable law
If any provision of these Conditions of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. These Conditions of Use, as well as any other written policies referenced herein or posted on the Site, represent the entire agreement between Academy and you relating to the subject matter herein. Academy reserves the right to make changes to our Site, policies, and these Conditions of Use at any time.







Welcome to Academy Sports + Outdoors where you'll find athletic equipment; athletic and casual footwear and apparel; fishing, hunting, camping, outdoor cooking and marine equipment. Academy Sports + Outdoors is one of the nation's largest sporting goods retailers. Our formula of low prices and a large selection has allowed the company to become a leader in the sporting goods industry.