The Academy Sports +
Outdoors Credit Card

Academy Sports + Outdoors Credit Card accounts are issued by Comenity Bank.

If you have questions related to account management of your Academy Credit Card, please contact Comenity Bank. Some examples include, but are not limited to:

• Reviewing the status of your application
• Activating your card
• Registering your account
• Authorized Buyers
• Obtaining additional detail on late fees, interest charges or account balance
• Paying your bill
• Reporting a lost card, a stolen card or fraudulent activity
• Account Assure

If you need assistance, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

Yes. The Academy Credit Card is a Store Card, which means the Academy Credit Card can only be used at Academy Stores and on Academy.com.

When applying for the Academy Credit Card in-store, you can complete the application during check out or through text-to-apply. To learn more about the two ways to apply in-store, please visit your nearest Academy.

Application Approved Instantly

• If you apply during checkout and are instantly approved, your account details will be applied to the transaction automatically to complete your first purchase with the Academy Credit Card. You can continue to make purchases in-store prior to your physical card arriving with Account Look-Up. To learn more about Account Look-Up, click here.
• If you apply through text-to-apply and are instantly approved, when you go to checkout let the Team Member know you applied and were approved. The team member will be able to do an Account Look-Up to complete your transaction with the Academy Credit Card. You can continue to make purchases in-store prior to your physical card arriving with Account Look-Up. To learn more about Account Look-Up, click here.
• You will not be able to shop on Academy.com until your physical card arrives in 7-10 business days.

Application Pending

• Whether or not you apply during checkout or through text to-apply, if your approval is pending you will not be able to complete a purchase in-store until approval. However, once approved, you may visit a store prior to the physical card arriving to complete a purchase with Account Look-Up. To learn more about Account Look-up, click here.
• You will not be able to shop on Academy.com online until your physical card arrives (7-10 business days after approval).

If you have any questions about the status of your application or Account Look-Up in-store, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

When applying for the Academy Credit Card online, it is best to sign in to Academy.com first. To create an account for Academy.com, click here.

Application Approved Online

• If you ARE signed into your account on Academy.com during the application and are instantly approved, your account details will be saved to your Academy.com account. You will be able to complete purchases online prior to receiving the physical card in 7-10 business days. To get your $15 off first purchase discount, you will need to complete the purchase the same day as application in the same session as approval. To learn more about the First Purchase Discount, click here.
• If you are NOT signed into your Academy.com account during the application and are instantly approved, your account information will be available while your session is valid, which will allow you to get $15 off your first Academy Credit Card purchase. To learn more about the First Purchase Discount, click here . Once the session expires, you will not be able to access your account details to complete additional purchases online until your physical card arrives in 7-10 business days.
• Whether or not you are signed into your account on Academy.com during the application, if you are instantly approved you may visit a store to make a purchase using Account Look-Up. To learn more about Account Look-up, click here.

Application Pending Online

• Whether or not you are signed into your account on Academy.com during the application, if your approval is pending you will not be able to complete a purchase online until your physical card arrives (7-10 business days after approval). However, once approved, you may visit a store prior to the physical card arriving to complete a purchase with Account Look-Up. To learn more about Account Look-up, click here.

If you have any questions about the status of your application or Account Look-Up in-store, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

Account Look-Up is an option in-store that allows a team member to pull up your Academy Credit Card account. In order to complete Account Look-Up in-store, you must provide a valid State Driver’s License, Military ID, State ID or passport.

Account Look-Up allows you to:

• Complete purchases in-store with your Academy Credit Card (without using your physical card)
• Check available balances on your Academy Credit Card
• Make payments in-store on your Academy Credit Card

Please note, Account Look-Up is not a functionality that exists on Academy.com. Your account details must be saved to your Academy.com account or you will need to have the physical card when completing purchases online. To learn how to set-up an account on Academy.com, click here.

If you need assistance, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

To receive $15 off your first purchase today, the first purchase must:

• Occur the same day as application and approval
• Be on your Academy Credit Card, you CANNOT split the payment with another form of payment (i.e. gift card)
• Be greater than $15 ($15.01 or more)
• If the first purchase is greater than $15, the $15 off discount will automatically apply at checkout.
• If the first purchase is less than $15, the 5% off every day discount will automatically apply at checkout. To learn more about the 5% every day discount click here

Applying in-store: You will need to complete the first purchase in-store the same day as application and approval. The store team member will be able to look-up your account at checkout to make your first purchase on the Academy Credit Card. To learn more about Account look-up, click here.

Applying online: It is best to complete application after signing in to your Academy.com account. You must complete the first purchase within the same session as the application on Academy.com. If this does not occur, you may visit an Academy Store the same day as the application to complete your first purchase. The store team members will be able to do Account Look-Up at checkout to make your first purchase on the Academy Credit Card. To learn more about Account Look-up, click here.

The $15 Off First Purchase Discount WILL apply to:

• Academy Credit Card purchases that include the following Academy Credit Card discounts
• Free Shipping
• Academy Credit Card purchases that include other Academy discounts:
• Academy Military + First Responders discount
• Academy Teacher Appreciation discount
• Academy Employee discount
• Academy coupons, limited time savings & clearance discounts

The $15 Off First Purchase Discount WILL NOT apply to:

• Academy Credit Card purchases that include the following Academy Credit Card discounts
• 5% off every day discount
• The following items:
• Gift Cards
• Licenses
• In-store Services (visit academy.com/instore-services for list of in-store services)

Any purchase on the Academy Credit Card (after the first purchase) will automatically receive the 5% off ever day discount at checkout.

• If you do not make a qualifying purchase for the $15 off first purchase discount, your purchase will automatically have the 5% everyday discount applied at checkout. To learn more about the first purchase discount click here.

In-store: If you split the payment for your transaction between the Academy Credit Card and a different form of payment (i.e. gift card), the 5% discount will apply to the amount paid for with the Academy Credit Card.

Academy.com: If you split the payment for your transaction between the Academy Credit Card and a different form of payment (i.e. gift card), the 5% discount will NOT apply to the amount paid for with the Academy Credit Card.

The 5% off every day discount will apply to:

• Academy Credit Card purchases that include the following Academy Credit Card Discounts:
• Free Shipping

• Academy Credit Card purchases that include other Academy discounts:
• Academy Military + First Responders Discount
• Academy Teacher Appreciation Discount
• Academy Employee Discount
• Academy coupons, limited time savings & clearance discounts

The 5% every day discount will NOT apply to:

• An Academy Credit card purchase with the First Purchase Discount
• An Academy Credit Card purchase that includes the 15% Off Academy Credit Card Welcome Offer Coupon
• The following items:
• Gift Cards
• Licenses
• In-store Services (visit academy.com/instore-services for list of in-store services)

To get Free Shipping on your Academy Credit Card, your Academy.com purchase must be greater than $15 (before taxes). In addition, the Academy Credit Card Free Shipping benefit:

• Is limited to standard shipping only
• May exclude bulk and select items (see product page for shipping information)
• Cannot be combined with certain Academy discounts (see below for more detail)

The Free Shipping Discount WILL apply to:

• Academy Credit Card purchases that include the following Academy Credit Card discounts:
• $15 of first purchase
• 5% off every day

• Academy Credit Card purchases that include other Academy discounts:
• Academy coupons, limited time savings & clearance discounts

The Free Shipping discount will NOT apply to:

• Academy Credit Card purchases that include:
• Academy Employee Discount
• Academy Military + First Responders Discount
• Academy Teacher Appreciation Discount

Academy DOES NOT ship to Alaska, California or Hawaii.

To check the status of your Academy Credit Card Application, contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

To help Comenity bank easily identify your application, be prepared to share the following details:

• Your name
• Your address
• Your birthday
• The last 4 of your social security number

You will receive your new Academy Credit Card at the address provided on you application within 7-10 business days of application approval.

If you have not received your card, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

To make purchases in-store and online, the primary account holder on the account must activate the new Academy Credit Card. The primary account holder can activate the card:

Online: Visit comenity.net/academy/activate to activate your card.

By phone: Call 1-800-285-1877 from your primary phone number TDD/TTY #1-888-819-1918.

Be sure to have your information and the new card number ready when activating. During the activation process, you will also be able to activate cards for authorized buyers by adding the last four digits of the other cards on the account. To learn more about authorized buyers, click here.

If you experience issues activating your Academy Credit Card, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

Once the Academy Credit Card has been received and activated, the primary account holder can register for a Comenity Account by visiting comenity.net/academy.

By registering your Comenity Account, when you sign into the Account Center at https://d.comenity.net/ac/academy/public/home, you will have 24/7 online access to the following Account Management tools:

• Make a payment
• Manage payment and account settings
• Update your stored personal information
• Choose paperless billing
• Add an authorized buyer
• Ask for an increased credit limit
• Check current balance
• See available credit amount
• View current and past transactions
• View current and past statements
• View scheduled and past payments
• Send Comenity Bank questions via Secure Message Center

If you experience issues registering your Comenity Account, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888- 819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

If you are the primary account holder, you can authorize someone to make purchases using your Academy Credit Card account. Any person you authorize to make purchases using your account is considered an authorized buyer on your account. You can add up to 4 authorized buyers to your account.

• Authorized buyers will receive an Academy Credit Card with the authorized buyers name on the card.
• Authorized buyers will NOT be able to complete a purchase using Account Look-Up in-store. The primary account holder would need to be present to complete a purchase with Account Look-Up in-store. To learn more about Account look up, click here.

Please remember that as the primary account holder, you are financially responsible for all balances on your account, including transactions made by your authorized buyers.

• To add an authorized buyer to your account: Add an authorized buyer in your Comenity Account by visiting comenity.net/academy.
• To remove an authorized buyer from your account: Contact Comenity Bank’s Customer Care calling Customer Care at 1-877-321-8509(TDD/TTY: 1-888-819-1918) or sending a secure message through the Secure Message Center in your Comenity Account at https://d.comenity.net/ac/academy/secure/message-center.

If you have any questions about authorized buyers, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

We are sorry to hear that you were unable to complete a recent transaction with your Academy Credit Card. If attempting to complete a purchase on Academy.com, please check that the Academy Credit Card information you used at checkout was correct:

• Credit Card Number
• Expiration Date
• CVV
• Billing Address

Also, please ensure you have activated your Academy Credit Card. Click here to learn more about activating your card.

If the credit card details you provided are correct and your card is activated, the quickest and easiest way to confirm and resolve the issue is to contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

There are several ways you can pay your Academy Credit Card bill.

Online: Pay your bill online at d.comenty.net/academy no later than 5:00 PM EST on the payment due date.

By phone: Pay your bill over the phone by calling Comenity Customer Care at 1-877-321-8509 (TDD/TTY 1-888-819-1918) no later than 5:00 PM EST on the payment due date.

In-Store: Pay your bill with cash, debit card or check in an Academy Store at Customer Service no later than 5:00 PM EST on the payment due date.

By Mail: Send the payment to the address on your billing statement. When paying by mail, it is best to have your payment mailed no later than 10 business days before the payment due date.

If you have any questions about paying your bill, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

Comenity Bank will apply a late fee to your account if you have not made your minimum payment before 5:00 PM EST on the payment due date. For more information on how to pay your bill click here.

Online: To avoid a late fee, the minimum payment must be made before 5:00 pm EST on the payment due date.

By phone: To avoid a late fee, the minimum payment must be made before 5:00 pm EST on the payment due date.

In-Store: To avoid a late fee, the minimum payment must be made before 5:00 pm EST on the payment due date.

By Mail: To avoid a late fee, it is best to have your payment mailed no later than 10 business days before the payment due date.

If you have any questions about late fees, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

If you do not pay your Academy Credit Card balance in full, the unpaid portion of your balance is carried over to the next billing cycle. That unpaid portion accrues interest based on the programs current APR.

• The Academy Credit Card has a variable APR that is determined by the U.S. Prime Rate in the Money Rates section of the Wall Street Journal on the last business day of the calendar month.
• Your current APR will always be reflected on your latest billing statement, which you can access in your Comenity Account at comenity.net/academy.

If you have any questions about interest rate and/or APR, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

You can view the current balance on your Academy Credit Card by logging into your Comenity Account at comenity.net/academy. If you have not already, you will need to register your account in order to view your Academy Credit Card balance online. Click here to learn more about registering your account.

If you have any questions about the balance on your Academy Credit Card, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

You can view up to 2,000 transactions made with the Academy Credit Card by logging into your Comenity Account at comenity.net/academy. If you have not already, you will need to register your account in order to view your Academy Credit Card transactions online. Click here to learn how to register your account.

If you have any questions about any transactions made with your Academy Credit Card, please contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

If your Academy Credit Card is lost or stolen or there is any fraudulent activity on your account, immediately contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.

You can manage your Academy.com orders on Academy.com.

Log-in to your Academy Sports + Outdoors account by signing in on Academy.com at academy.com/shop/logonform. From your account you can track, cancel and manage returns.

Track your purchase by visiting academy.com/myaccount/orders. You will need your Order Number and email address. The order number would have been provided in your order confirmation email.

Cancel your purchase by visiting academy.com/myaccount/orders. You will need your Order Number and email address. The order number would have been provided in your order confirmation email.

Start a return by visiting academy.com/myaccount/orders. You will need your Order Number and email address. The order number would have been provided in your order confirmation email.

If you are still having issues, please visit academy.com/help.

Account Assure is an optional program offered by Comenity Bank on your Academy Credit Card. The program can provide assistance when you’re unable to pay your bill due to a qualifying life event such as involuntary job loss, hospitalization, unpaid family leave of absence and identity theft (for complete details about qualifying life events, please refer to the current Account Assure Terms and Conditions).

To learn more about or enroll in the Account Assure program offered by Comenity Bank, review Account Assure FAQs at https://d.comenity.net/ac/academy/public/help/account-assure or contact Comenity Customer Care by calling 1-877-321-8509 (TDD/TTY 1-888-819-1918) or visiting https://d.comenity.net/ac/academy/public/help to send a secure message or start a chat with Comenity Bank.